• Why Choose Evolve?
Our team is dedicated to the success of each photographer we work with. We offer a custom process with every order, ensuring that each image or design that our clients receive is true to their studio. All files received are processed in house, IN AMERICA, and never sent to satellite editors or overseas.
• How do you learn my style?
You will work closely with your account representative AND the EDITING STAFF in order to determine the best workflow. We ask each photographer to fill out a short survey describing their workflow, after which our team will research your website and blog for recent images and styles. Everyone on our staff is a practicing photographer or experienced designer, so we can walk the walk and talk the talk!
• What is your minimum order?
• Can I work with 1 editor?
We assign each client 2-3 editors. If one editor is out, you’ll still be well taken care of by someone who is familiar with your workflow.
• What file types will evolve edit?
RAW files always provide the best results, even when compared to a .DNG file, not to mention the .xmp file that comes with RAW is a huge time saver come delivery. If your process includes working other types of files, this isn’t a problem, just inform your account representative.
• How long will my upload take?
Every transfer time is different, according to your Internet Service Provider’s upload speed. Please visit speedtest.net to determine your upload speed if you don’t know it already. If you’re speeds are under 2mbps we strongly suggest sending the images on a drive.
• Do you offer package pricing if I order more than one service?
Our team handles each image on an individual basis without batch processing or universal edits. For this reason, we invoice each image on an individual basis as well.
Before submitting an order, please be sure you have completed the Photographer Information Survey. Without this form, all submitted orders will be considered incomplete and put on hold until this information is received by the Evolve team.
Yes, please fill out an order form to accompany each project you are submitting, even if submitting several projects at once. If an order form is filled out incorrectly, or not filled out at all, the order will be placed on hold until all information is accurately received by Evolve.
Once the PID form has been submitted, as well as the order form, you can submit your images via FTP or by sending us a drive in the mail. We suggest sending images via external drive, as there is no question as to whether or not the transfer was complete, and if all images were successfully transferred. If all images are on the drive when we receive it, all images will be transferred to our system. When submitting large projects (400+ images) transfer times could be upwards of 8 hours depending on your ISP upload speed.
We’ll use the requested FTP login information indicated on the PID form to set up your studios individual FTP folder. To access this, follow these instructions:
Projects submitted needing next day delivery is subject to availability with a 100% rush order fee.
Projects submitted needing a 3 day turn around are subject to availability with a 50% rush order fee.
• What process is included with each Evolve service?
• How do I find status of my project?
Call or email your account representative for any projects updates questions, or details, or even just to say hello!
• Will Evolve honor my pre-purchased credits from 2011?
While we do not have the funds associated with these Revolution Credits, as a service to our clients we will still honor all pre-purchased credits.
• Can I speak with my editor?
If you have image specific feedback you may email it directly to your editor. Any other questions comments or concerns can be directed to your respective account representative. If we need to, we’re happy to schedule a conference call with the editor for your project
No matter what type of order you have, the fastest and easiest way to receive your order is by downloading files from our FTP.
Delivery process is as follows:
*If you these options don’t work for you, please contact your account representative for additional options.
Evolve does not offer projects returned with a LR catalog.
Images processed within the Deluxe, Premium, and Signature Edits are considered to be print ready, however in the end this is determined by the photographer.
Evolve will set WB, Exposure, and Color settings based on the preferences communicated in your Photographer Information Details form. From there we evaluate each image according to skin tone. Our goal is deliver a consistent skin tone no matter the lighting conditions. After we evaluate the skin tone, we then take into consideration the natural light of the surroundings within each image.
Yes. On larger color correction orders our team at Evolve will return 10-20% of your project as low resolution JPG files before the project is complete. These samples give each photographer an opportunity to guide the edit workflow by providing constructive feedback. In the off chance you feel these samples do not reflect your style please contact your account representative. PROJECTS WILL NOT RESUME UNTIL FEEDBACK IS PROVIDED.
If courteous feedback is provided at the time samples are provided, but there are still images that don’t meet the standard of your studio, we will rework those specific images.
Typically, if feedback is provided in a timely manner, you can expect projects returned 5 business days after Evolve receives an accurate order form in addition to all the images. During peak season, turnaround can be up to 7 business days.
We design using a variety of software, including Fundy Album Designer 4.
Once your album is ready to proof, you will receive a direct link to your album, using Fundy Album Proofer. Here you can make comments on specific images, spreads, and design elements. We also offer unlimited changes to these designs, but don’t tell your client as we may never get the design approved for print!
Album Design layouts are delivered as layered .PSD files or full resolution .JPG files.
Retouching can include anything from swapping eyes and heads, brace removal, blemish or acne removal, liquify, sky swap, adding or eliminating subjects to an image, lens correction, or any other type of edit you need done.
Email your account representative the image(s) in question along with specific details regarding the direction of the retouch. From there your representative will work with the retouching staff to determine the estimated amount of time need to complete the project. Retouching projects will be invoiced in 15 minute increments.
Retouched files are returned via FTP as full resolution .JPGs unless otherwise requested. If layered files are requested, we cannot guarantee which layers will be preserved.
Shooting in the RAW format enables your editor to revisit an image after capture to indicate which specific levels and settings are to be applied. A JPEG file is processed according to the user settings in camera, and all excess information within an image file is either compressed or discarded. RAW files maintain all the original image data so the editor decides which information needs correcting, compressing, or can be discarded.
Another reason for shooting RAW is the XMP sidecar file that is created to tag along with MOST RAW files which acts as the middle man between the editor and the actual file. All RAW image edits that take place in Adobe Lightroom or Bridge are written to an .xmp file. The .xmp tells the RAW file which adjustments have been made to the image, however, these .xmp files do not permanently apply the edits until exporting to another file format, allowing for a clean, nondestructive edit.
Tools we use