Frequently Asked Questions
General Questions
Our team is dedicated to the success of each photographer we work with. We offer a custom process with every order. This ensures that each image or design that our client receives is true to their studio and their style.
First, you’ll need to register your studio account,
Register Here
Once you have logged in to your new account page, you can add a credit card to keep on file. To do this, navigate to the right side of your Account Page. Under the Credit Card field, you can click and add your billing info.
Then click the ORDER NOW button next to Post Production to begin submitting your first order.
First, you’ll need to register your studio account,
After logging into your account page, you will be able to upgrade your account to become a Premier member.
To upgrade your account to Premier, click “+Premier Services” under the Premier Membership header on the right hand side of your Account Page. Once you complete this information and submit, you’re all set.
Our Color Correction service ensures that your images are balanced for color, exposure and tonality. To see some before and afters visit the Color Correction Services page.
We individually adjust images within the basic panel only. We are manually editing image-to-image within this panel after establishing a preset for your “Brand” and editing style. If you would like to include adjustment settings outside of the basic panel, we are happy to adjust your preset on file at any time.
Adjustments made outside of the basic panel are too subjective and will cause inconsistencies within the editing from job to job. Our goal when editing is to keep consistent skin tones throughout the event.
Evolve will set WB, exposure, and tonal settings based on the preferences communicated during the Onboarding process. From there, we evaluate each image according to skin tone.
Our goal is to deliver a consistent skin tone no matter the lighting conditions. After we balance skin tones to match your documented preferences, we turn our attention to any secondary elements in the image. For example: recovering details in skies or dresses.
For Standard Evolve accounts there is a $30 USD minimum.
For Premier Members, there is no order minimum.
After logging into your Evolve account, you can submit your order by navigating to My Account and clicking the ORDER NOW button listed next to Post Production.
You can also access this page by hovering your cursor over My Account and clicking Post Production Form.
After the order form is submitted, you will be directed to the next page and click the “Upload Files” button to access the Web Uploader.
If you need to upload additional files after submitting your order, you can access the Web Uploader from your Account Page under Order History. Navigate to the specific order placed and click the “upload” link.
Every transfer time is different according to your Internet Service Provider’s upload speed. Please visit speedtest.net to determine your upload speed if you don’t know it already. If your speeds are under 2mbps, we strongly suggest sending the images on a portable hard drive.
After your order is submitted and files have been uploaded, you will receive an on-screen notification as well as an email. You will be notified of the order status. If the upload was unsuccessful please follow the directions immediately to avoid production delays.
Typically, you can expect your order returned in 5 business days or less. If you are in need of a quicker turn around, you can add a rush to your order.
Select the Same Day rush for a 1 business day turnaround, Next Day rush for a 2 business day turnaround, and a 3 Day rush for a 3 business day turnaround.
Keep in mind, orders are placed into the production queue daily at 7am CST/CDT. All files associated with the job must be received at this time and order needs to be finalized by client for the order to go into production. Orders/Files received after the 7am cutoff will be placed into the production queue the following business day.
The completed file(s) are available to be downloaded from your Evolve Account Page, you can access the “download” link under Order History within the specific order name listed.
Your files for Completed Orders will only be available to download on your Account Page for 30 days and will be unavailable after that time.
In cases where the team would need to re-process an order, keep in mind you would be billed again for the production completed.
We completely guarantee our work. So, if you are not happy with the job, let us know it needs to be revisited. Please do not edit it yourself, that’s what we are here for!
Click the survey link at the bottom of your Order Complete email: GIVE US FEEDBACK ON THIS JOB, to get us the feedback ASAP and request the team contact you directly.
We offer a wide range of editing services. For our basic level edits, we offer Selection Services, Color Correction & Batching Services services.
For more of our standard creative edits, we offer Deluxe Edits & Premium Edits.
Our high end creative services include Signature Edits and Retouching Services.
Add-on services for our Premier Members include Unlimited Album Design and Social Media Management.
We assign each client 2-3 editors. If one editor is out, you’ll still be well taken care of by someone who is familiar with your style and workflow.
We are currently accepting the latest version of Lightroom Classic.
If working in an older version including Lightroom 5 or 6/CC 2015 we recommend upgrading to Lightroom Classic via the Adobe Creative Cloud.
In addition, we continue to offer the ability to send us raw and jpg files.
Yes.
Images processed within the Deluxe, Premium, and Signature Edits are considered to be print ready, however, in the end, this is determined by the photographer.
Images processed within the Color Correction service are proof-ready and may require additional final touches on your end.
Evolve Account
To sign up for a standard Evolve account, Register Here.
After signing up for an account, you can submit orders ‘a la carte.’
If you are interested in unlimited color correction, check out our Premier Membership Program.
Our editors are professionally trained in post-production services, many of which are active shooters as well. After the onboarding process is completed, we assign each client 2-3 editors. If one editor is out, you’ll still be well taken care of by someone who is familiar with your style and workflow.
You will need to add a credit card on file. To do this, navigate to the right side of your Account Page. Under the Credit Card field, you can click and add your billing information.
Go to My Account, on the right-hand side, located under Credit Card. Then, click “Update Card Info.” Enter your card number and expiration date then click the “Update Card Info” button to submit.
Yes, of course. If you don’t already, this may also help you to meet the minimum criteria for an order.
Yes. Please fill out an order form to accompany each project you are submitting even if submitting several projects at once. If an order form is filled out incorrectly, or not filled out at all, the order will be placed on hold until all information is accurately received by Evolve. This will ultimately cause delays in your order.
Projects submitted needing a guaranteed 3 day turnaround are subject to availability with a 50% rush order fee.
Projects submitted needing next business day delivery are subject to availability with a 100% rush order fee.
Orders are placed into the production queue daily at 7am CST/CDT. All files associated with the job must be received at this time for the order to go into production. Orders/Files received after the 7am cutoff will be placed into the production queue the following day.
Please contact us for same-day delivery as this is handled on a case-by-case basis due to overall team capacity.
Note: adding a rush cannot be used to meet a minimum order requirement and is individually assessed after the minimum order is met.
For selection and color correction services, we are using the latest version of Adobe Lightroom.
For all specialty edits, we are using Photoshop CC.
We currently do not have a service option for cropping and straightening images as it becomes increasingly subjective to make judgements on that aspect of the images we see.
From an education standpoint – we always recommend staying away from cropping and straightening when it comes to proof level images. Any time pixels are removed, it potentially limits sizes or ratios that images can be sold at. This can also become an ineffective use of time on images that are just proofs.
In our perspective, any cropping, straightening, or sharpening should be done as a finishing option prior to any prints or albums being made.
Shooting in the RAW format enables your editor to revisit an image after capture to indicate which specific levels and settings are to be applied. We recommend this, and our team is able to work on RAWs easily for all of our services. A JPEG file is processed according to the user settings in camera, and all excess information within an image file is either compressed or discarded. RAW files maintain all the original image data, so the editor decides which information needs correcting, compressing, or can be discarded.
Another reason for shooting RAW is the XMP sidecar file that is created to tag along with MOST RAW files which acts as the middle man between the editor and the actual file. All RAW image edits that take place in Adobe Lightroom or Bridge are written to an .xmp file. The .xmp tells the RAW file which adjustments have been made to the image, however, these .xmp files do not permanently apply the edits until exporting to another file format. This allows for a clean, nondestructive edit.
Premier Membership
General
Evolve Premier is all about letting go! Our trained editing team will do the work for you, so you can focus on what’s most important: your business, and enjoying your life!
For one low monthly fee, you can submit unlimited events to us for Color Correction. Your premier membership covers up to 800 images per event. Any images submitted over the 800 image allowance are charged $0.15 an image, half the cost of the standard color correction pricing.
In addition, you get a host of other valuable services that make this program indispensable for you and your business. With the additional savings, this is truly a no-brainer for your business. Time is money, why waste your time sitting behind a computer screen? Let Evolve be your outsourcing partner and handle this tedious task for you so you can spend more time shooting, marketing, and most importantly, getting back to your family!
First, you’ll need to register your studio account,
After logging into your account page you will be able to upgrade your account to become a Premier member.
To upgrade your account to Premier, click “+Premier Services” under the Premier Membership header on the right-hand side of your Account Page. Once you complete this information and submit, you’re all set.
Once you sign up for a Premier Membership your first payment is processed. This allows you to place Post-production orders with the Premier discounts applied instantly. Within the first 30 days, we want you to be 100% confident in our team before you commit to an annual contract.
We realize outsourcing is not for everyone. The 30-day trial allows you to try the service without worrying whether you like it or not. If you decide to opt-out of Premier in the first 30 days, your only obligation is to pay for the work that was fully approved/completed to date based on current pricing – (review list of services in the menu here).
When opting-out of Premier in the first 30 days, your contract is dissolved and you are free to leave the program.
When you sign up, you will enter your credit card information and be billed immediately for the first month. Then, each month your membership fee will be processed automatically on that same date.
*Keep in mind, our system will attempt to capture funds 2 business days prior to this date in order for the payment to clear on time.
Go to My Account, on the right-hand side, located under Credit Card. Click “Update Card Info.” Enter your card number and expiration date, then click the “Update Card Info” button to submit.
Being a Premier Member allows you to enroll in Unlimited Album Design for an additional $99 per month.
Please note, as a Premier Member, adding Unlimited Albums to your account will extend your contract date for 12 months starting on the date of your next monthly Premier payment.
For more information on Unlimited Albums click here
Premier Policies
Yes, you are eligible to submit more than 800 images per event.
Any images submitted over the 800 are charged $0.15 per image.
You can certainly submit all the clients/events you photograph yourself.
A session or event is defined as any of the following types of professional photography: Weddings, Engagement, Glamour/Boudoir, Family, HS Seniors, Baby, Corporate/Non-Profit/Sporting, or Mitzvahs.
Please note, this membership is intended for professional photographers submitting professional sessions/jobs. It does not cover hobbies, personal projects, vacation photos, friends and family, etc.
Yes, of course. What you CANNOT do is use the service to submit images from multiple photographers in your studio shooting different weddings.
The account is for a single associate photographer and will be tied to that photographer and their jobs. If you have any questions, please contact us so we can better understand your scenario. Please check out the terms and conditions
This would be a custom membership for you. The Premier program is for a single photographer and the events they photograph.
If you are a studio with multiple photographers, we will have to work with you on a custom quote.
Please contact our offices for more details.
If you are needing to add a second Premier account for your studio, reach out to us prior to placing your order. We are happy to discuss account options.
If you would like to submit the order outside of your single Premier membership, please add ASSOC to the order name as shown: “job_name_ASSOC”.
You should not be afraid to unload orders onto the team. That is what we are here for. Adding an account gives you full confidence that production will be returned in 5 business days, your edits will be consistent, and you will have the most affordable option. Let us handle the editing. You handle your clients.
Submitting multiple orders for a single event is something we allow. However, we will total all images submitted and invoice accordingly.
Any images submitted beyond the 800 image limit is subject to being invoiced at $0.15 per image.
We recommend submitting a full event as a single order to reduce production delays and allow for greater consistency across the editing job.
Multi-day weddings and or events can be submitted as separate orders and are covered up to 800 images per event.
Any daily event with more than 800 images submitted will be billed at $0.15 per image beyond the 800 covered under your Premier contract.
As part of your Premier Unlimited plan, we allow events photographed up to 60 days prior to signing up for Premier. You are free to submit older jobs, but you will be billed for all images at the discounted Premier rate ($0.15/image), not just overage images.
Onboarding Process
We learn your Color Correction style during our Onboarding Process. During this process, which can take as little as one week, we will build you a Custom Color Style to deliver consistent edits focused on skin tones.
To streamline Onboarding, we ask that you send us a full wedding or event with 25 images edited by you. The team will then review these 25 edits, refine them for skin tone consistency, and send them back for you to review and provide feedback. Once these edits are approved by you, we will create your Custom Color Style and complete the entire order. Once we receive your final feedback, we’re done!
During this part of the process, your feedback is PARAMOUNT! If we do not receive feedback from you, there is no way to ensure we are in sync. Clients that have the most success with us are clients that invest the time and communication to ensure we are in sync – a true partnership.
The goal of the Onboarding Process is to ensure our team, of post-production specialists, can match your Custom Color Style job-to-job.
We ask that you send us a full job complete with 25 images marked throughout the session and Red labels that you have fully edited. The team will then review these 25 edits, refine them for skin tone consistency using our color correction process, and send them back for you to review and provide feedback.
We recommend Adobe Standard camera profile if using multiple cameras. Otherwise, the same custom camera profile must be pre-applied to all cameras prior to submitting files (for example, Fuji Pro 160S, Kodak Portrait 160, etc.).
**For non-Lightroom users, you can save XMPs out of Adobe Camera Raw. Please include these when uploading RAW files.
Please “reply all” to the email received by the editing staff.
We will send you detailed emails throughout the entire Onboarding process, asking for actionable feedback through each stage before locking in your style. Each email we send gives examples of how to work best with the team/how to give feedback so you get exactly what you want!
Please reply to the completion email from the Onboarding team and provide actionable feedback.
We are happy to revisit the job as requested. We require full approval before completing the Onboarding process.
On your first Onboarding order, we gather as much feedback as possible by examining your editing style, and communicating how we can deliver exactly what you want.
After you have approved the style we have built for you, we document these preferences. The team will rely on these preferences on all future orders so we can deliver consistent edits in line with your brand and expectations.
We can set up a Secondary profile for you. We understand that different sessions can require different styles.
Submitting an Order
After logging into your Evolve Account, you can submit your order by clicking “Submit Order” in the top right hand corner. Or, you can submit an order from your “Orders” page on the left hand side.
Yes. Please fill out an order form to accompany each project you are submitting, even if submitting several projects at once. If an order form is filled out incorrectly, or not filled out at all, the order will be placed on hold until all information is accurately received by Evolve. This will ultimately cause delays in your order.
Projects submitted needing a guaranteed 3 day turnaround are subject to availability with a 50% rush order fee.
Projects submitted needing next business day delivery are subject to availability with a 100% rush order fee.
Orders are placed into the production queue daily at 7am CST/CDT. All files associated with the job must be received at this time for the order to go into production. Orders/Files received after the 7am cutoff will be placed into the production queue the following day.
Please contact us at orders@evolveedits.com for same day delivery as this is handled on a case-by-case basis due to overall team capacity.
Note: rush adding a rush cannot be used to meet a minimum order requirement and is individually assessed after the minimum order is met.
Yes. Of course. This may also help you to meet the minimum criteria for an order, if you don’t already.
When you place your post production order, you’ll have the option to order Selection, Color Correction, Deluxe Edits, Premium Edits, Retouching and Signature Edits.
To apply multiple services to your order form, be sure to choose “yes” for each service.
Before submitting your order form, set Submission Method to Web Upload. After the order form is submitted, you will be directed to our web upload page.
Sending and Receiving Files
Sending Files
After the order form is submitted, you will be directed to the next page. Click the “Upload Files” button to access the Web Uploader.
If you need to upload additional files after submitting your order, you can access the Web Uploader from your Account Page under Order History. Navigate to the specific order placed and click the “upload” link.
Click the Upload button and a popup window will appear in the browser.
When submitting individual files, select all files you will be submitting within the popup window. RAW or JPG files do not need to be zipped before uploading.
If you are submitting a Lightroom Classic Catalog, make sure the Catalog (.lrcat file) and the Smart Previews (Smart Previews.lrdata) are zipped together.
Every transfer time is different, according to your Internet Service Provider’s upload speed. If you don’t know it already, please visit speedtest.net to determine your upload speed. If your speeds are under 2mbps, we strongly suggest sending the images on a portable hard drive.
Lightroom files such as Catalogs and Smart Previews must be compressed when submitting. It is best to compress the parent folder containing both the .lrcat and .lrdata files.
For RAW or JPEG files, do not compress into a zip file. Simply select the appropriate files loosely to upload.
The onscreen Error Notification and UPLOAD ERROR Email will list the issue(s) regarding the uploaded files.
To make sure your order goes through, verify that your order form matches the total number of submitted images and specific file type selected. To edit your order form, click the “Edit” link listed at the end of the Onscreen Error Notification.
A few tips for troubleshooting:
For File Type: Lightroom Classic
Errors tied to upload are most likely due to missing either the catalog (.lrcat) file, Smart Previews (Smart Previews.lrdata) file.
Also, it is common to mix up the standard Previews and Smart Previews files. Be sure to exclude the Previews.lrdata file when uploading.
If you forgot to compress the catalog and smart previews together, this may be causing the error as well.
For File Type: Raw
When filling out your order form, be sure to exclude any non-Raw files in the Total Submitted Files section. Files like .xmp, .jpeg, .tiff, .psd, etc.
For File Type: Mixed Raw/Jpeg
When filling out your order form, be sure to exclude any non-Raw/Jpeg files in the Total Submitted Files section. Files like .xmp, .tiff, .psd, etc.
For File Type: Other
When filling out your order form, be sure to include any and all files in the Total Submitted Files section. This includes Raw, Jpeg, .xmp, .jpeg, .tiff, .psd, etc.
You can only delete files if the current order is not finalized and file submission is not successful.
All uploaded files will be listed and have a delete link next to each one.
The quickest way is to click the “Edit” link as directed in the onscreen Error Notification or by going to your account page. You can only edit an order prior to files being successfully uploaded.
If your total submitted image count includes files that do not match the file type selected on the order form, your upload will not be successful.
You can either delete files that are not needed or adjust your order form to reflect what has been uploaded.
Once your files are successfully uploaded, you will immediately see an on-screen notification verifying the date the order is promised to be completed by in your browser.
Please keep in mind, our production day starts at 7am CST- Monday through Friday. This cutoff time will determine your projected promise date.
Along with the on-screen error notification, you will receive an email confirming your uploaded files were received as well as the promise date for your order.
- As a tip for those uploading raw files, XMP sidecar files are not counted as image files and should not be included in your total submitted files on your order form.
- Do not compress raw, jpeg, dng or any other image files.
- All Lightroom files need to be compressed before submitting and make sure to close the Lightroom catalog before compressing the files.
- There is no reason to send Lightroom standard Preview files. They are unnecessary, bulky, and slow down upload times.
- For corrupt zip files please re-compress the necessary files and make sure it completely compresses before renaming, moving, or re-uploading.
- All activity while uploading will be confirmed via email for later use.
Receiving Files
You will receive an “ORDER COMPLETE” email from the team when your file(s) are ready to be downloaded.
The completed file(s) are available to be downloaded from your Evolve Account Page, you can access the “download” link under Order History within the specific order name listed.
*If you do not see a “download” link, this is due to your internet browser. In this case, please follow these steps:
- Restart your web browser, log out, and back into your Evolve account. If nothing changes then…
- Check for a browser update and clear your browsing data. If nothing changes then…
- Try another web browser. If all else fails, restart your computer.
- If you are still unable to access the “download link after following these steps, reply to your ORDER COMPLETE email for support.
After clicking the “download” link, you will have multiple links to select.
Clicking the “All Files.zip” link directly downloads all files included in the order.
If you want to download specific Post-Production Service files, you can click each one separately.
*If you click “download” and see a message that says, “You have no items ready for download,” reply to your ORDER COMPLETE email for support.
We recommend the drag, drop, and replace method to ensure all of your images link properly. Select the downloaded catalog file, drag it into the original folder you created, drop, and choose to replace it. When opening the catalog, you should see all of the develop adjustments.
If you did not have the original catalog files saved on your computer, simply open the downloaded catalog onto Lightroom and learn how to relink your files by following this video.
When working from a Master Catalog, onto which everything you photograph gets imported, we recommend opening the downloaded catalog to make your final develop adjustments. This will ensure optimal performance and reduce the risk of corruption. When you are finished with your final adjustments you can import these adjustments back into your Master Catalog by following this video.
Production Services
Selection
We train our staff to select jobs as objectively as possible. They do this by first removing the blurry images, subjects with eyes closed, and primary subjects having an unflattering expression.
We introduce some subjectivity when reducing multiple “good” images for a tighter cull.
You should not be looking for sharper images, better shots, ones with clients eyes open, or better expressions. Our team is not expected to perfectly select a job as you would, however our team will absolutely meet our standard selection requirements.
If you need the team to select heavier or lighter in certain sections, you can note this on the order form as well as mention this to the team. They will add this to your editing profile.
We recommend doing this prior to uploading your images to help the team achieve a more cohesive selection from all cameras together.
There is no requirement or additional charge if cameras are not capture time synced.
Color Correction
Our Color Correction service ensures that your images are balanced for color, exposure and tonality. To see some before and afters visit the Color Correction Services page.
We individually adjust images within the basic panel only. We are manually editing image-to-image within this panel after establishing a preset for your “Brand” and editing style. If you would like to include adjustment settings outside of the basic panel, we are happy to adjust your preset on file at any time.
Adjustments made outside of the basic panel are too subjective and will cause inconsistencies within the editing from job to job. Our goal when editing is to keep consistent skin tones throughout the event.
If you have a preset that you would like us to use as a starting point that includes custom develop settings like contrast, white point, presence, tone curve, HSL, split toning, sharpening, noise reduction, lens correction, vignettes , camera profiles, etc., you can pre-apply it to all images before submitting your order.
After applying your custom preset, we focus in the basic panel to adjust images individually. Ultimately, making individualized adjustments outside the basic panel are final touches always best left in your hands.
We accept third party camera profiles for film style presets as well as work with Fuji Camera profiles.
We recommend Adobe Color camera profile if using multiple cameras. Otherwise, the same custom camera profile must be pre-applied to all cameras prior to submitting files (for example Fuji Pro 160S, Kodak Portrait 160, etc.).
The team will need these camera profile files. Please send to this email: support@evolveedits.com
Only send the selected images you would like corrected, we recommend applying 5-stars to those to filter them out. Do not send the culled out images as we do not use these.
Batching
Due to the additional processing time required to export the images, a JPEG Batching service is added to your order form.
As an alternative, you can choose to select a Lightroom Catalog for your return file type.
Unfortunately not. This process is applied to all of the images through a skin softening plug-in and the resulting image is converted to a jpeg.
The software we use does analyze each image to provide an approximated level of softening.
If you want to request less softening than our standard amount, please mention this in the Color Correction notes.
After exporting the images from Lightroom in color, we convert to grayscale in Photoshop as well as apply a toning application to slightly warm and boost density.
All files are delivered as full resolution JPEGs.
We allow most client proofing sites and can upload to a custom client gallery per order. The more popular sites that we work with are N-Vu, Shootproof, SmugMug, Pixieset, etc.
Premium Edit
In short, yes. We can select the images for Premium edits for you. If you are ordering Premium edits in conjunction with color correction, we will select at no additional charge. If you are not wanting to order color correction and want us to select your Premium edits, then you will need to order in conjunction with our selection service.
Yes. Our team will select and request specific Raw files from you. They will send a RAW REQUEST email with a screenshot of the files needed. Then, you can upload additional files through your Account page under Order History.
Be sure to reply to their email confirming the files have successfully uploaded.
Raw files are certainly preferred as they allow for a more thorough editing process that helps create a higher quality end product. But yes, we do also accept original JPG files. However, we do not accept pre-edited images. We process the images for the Premium edit service with our own color correction process to maintain quality and consistency. For this reason, we may deny any pre-edited images.
No, Premium edits do not include pixel manipulation. For specific editing requests outside of what is offered in the Premium edit service (skin smoothing, dodging/burning, various toning, and option texture overlay) please see our Custom Retouching service.
Color Correction is part of the Premium edit service. However, we use a separate color correction process versus the style you have built with us for your color correction orders. This process makes sure that the toning applications used in the Premium edit are applied without the addition of any stylized color correction preferences. This keeps the edits true to the toning styles offered through this service.
The color correction for this service will not be delivered separately as color corrected image. You would need to order color correction as its own service.
Generally, we will try to collaborate with you to find a solution within the Premium service for a toning style that will work with your studio. However, in the case that you need something very specific, we can work with you through our Custom Retouching service to create an option that is satisfactory.
We return full resolution JPEGs in sRGB unless otherwise requested. If PSD, Tiff layered files are requested, we cannot guarantee which layers will be preserved.
Retouching
Retouching can include anything from swapping eyes and heads, braces removal, blemish or acne removal, Liquify, sky swap, adding or eliminating subjects to an image, lens correction, or any other type of edit you need done.
We recommend that you reach out to support@evolveedits with your Custom Retouching request. Please provide screenshots of your image. If there is a large set of images, provide us with a few examples that represent the majority of the order. We will reach out if we feel we need additional examples.
Please also provide detailed art direction so we can be as accurate with our quote as possible.
Alternatively, you can submit an order and pre-approve an estimated time of your own, but this may cause delays if we have to request additional time or have questions about the order.
Yes, but only through our Custom Retouching service. Most competitions specify that you can have an editor retouch your images but you must provide clear and concise art direction.
With this in mind, Custom Retouching would be our only viable service. We recommend that you reach out to support@evolveedits with your Custom Retouching request. Please provide screenshots of your image(s) and art direction.
In addition, you will need to provide information on which competition(s) you plan to submit the image(s) to as well as the category you plan to submit the image(s) under. This will help provide us with guidelines for what we can and cannot do within an image.
We can certainly help you define your vision, but the Custom Retouching service requires that you provide your own art direction. You are also more welcome to send us examples if you’re looking for something specific. However, this must be done in addition to written notes for the order.
Since we require that you provide the art direction for the Custom Retouching image(s), we generally require you to do the selection for this service as well.
Yes, we require you to pre-approve a minimum of 5 minutes per image or 15 minutes per order regardless of the retouching request.
You will not be charged for any pre-approved time not used.
We return full resolution JPEGs in sRGB unless otherwise requested. If PSD, Tiff layered files are requested, we cannot guarantee which layers will be preserved.
Premier Add-Ons
Album Design
Once your album is ready to proof, you will receive a direct link to your album. Here you can make comments on specific images, spreads, and design elements. We also offer unlimited changes to these designs. Don’t tell your client this as we may never get the design approved for print!
Album Design layouts are delivered as layered PSD files and full resolution JPG files.